// Sales Training

Strategic and Key Account Management

Penetrate, expand, and protect your key accounts.

How many of your accounts are buying everything they should from you across all of your capability areas?

Selling to existing accounts is one of the biggest untapped opportunities for revenue growth. In fact, Top Performers in Strategic Account Management experience significantly greater revenue growth, profit growth, and year-over-year client satisfaction. 

Our Strategic Account Management program introduces a proven process for strategic account planning that helps account managers systematically review and grow their most important accounts.

Top Performers are more likely to...

124%
Work collaboratively with accounts to co-create value
62%
Create new business opportunities in accounts
91%
Execute the account planning process effectively

Source: RAIN Group Center for Sales Research, Top Performance in Strategic Account Management

In Strategic Account Management, we give your team the knowledge, skills, tools, and action plan they need to tap into this opportunity and grow your key accounts

Watch the video to learn how top performers grow their accounts.


Grow Your Key Accounts

Learn how your team can:

  • Identify key accounts
  • Deepen client relationships
  • Develop and execute account growth plans
  • Expand and grow existing accounts

Modular Approach to Account Management Skill Development

With our selection of portable learning modules, we work with you to quickly design custom curricula with the sales skill content your team needs to grow existing accounts.

module_icon Growing Strategic and Key Accounts
  • Establish a benchmark for growth opportunities within your accounts
  • Discover what top performers in strategic account management do
  • Learn the 5-stage process to drive maximum account growth
module_icon Driving Maximum Value: Leading a Value Lab
  • Lead a Value Lab—a facilitated discussion to uncover maximum account value and need
  • Learn the power of value connection, creation, and co-creation
  • Reverse engineer the solutions you offer into significant value for accounts
module_icon Analyzing Stakeholders and Decision Making
  • Understand the 5 decision roles and how they affect buying decisions
  • Complete a thorough stakeholder analysis at your account
  • Map out relationship strength with key stakeholders and build plans to improve them
module_icon Filling Your Account Pipeline with New Opportunities
  • Build a plan to approach accounts to drive new conversations and business
  • Learn the #1 most successful outreach strategy for growing accounts
  • Avoid common mistakes of prospecting with existing accounts and relationships
module_icon Account Mission and KPIs
  • Apply 6 different kinds of Big Play Strategies
  • Break through to executive-level, enterprise buyers
  • Expand value to accounts with Big Play Strategies
module_icon Selecting Key Accounts for High Pursuit Intensity
  • Prioritize the accounts that deserve the greatest pursuit intensity
  • Define the type of proactive attention high pursuit intensity accounts will receive
  • Make important choices about where and how to spend account executive time
module_icon Competitor Analysis and Planning: Taking the Pole Position
  • Identify competitors and position yourself favorably against them
  • Craft strategies that will help you neutralize competitor advantages and protect your business from competitive threats
  • Plan to unseat incumbents entrenched in your accounts
module_icon Plays and Big Plays: Action Planning to Ensure Account Strategy Success
  • Apply 6 different kinds of Big Play Strategies
  • Break through to executive-level, enterprise buyers
  • Expand value to accounts with Big Play Strategies 
module_icon Deepening and Strengthening Relationships
  • Define the relationships you have and need to have to grow your accounts
  • Use your internal resources to best strengthen your organization’s value to your accounts
  • Create specific plans to deepen and strengthen your highest priority relationships
module_icon Succeeding with Account Research
  • Create a plan of action to find critical information needed to grow accounts
  • Understand the top sources of information to use to aid your account research effort
  • Avoid the #1 most common mistake account leaders make with research
module_icon Making Account Plans Rock Solid: The VC Test
  • Experience the VC Test, the most powerful framework for making account plans most successful
  • Learn how to make all future account plans as powerful and rigorous as they need to be
  • Maximize commitment for account plan execution

We offer a full curriculum of modules across the sales cycle from prospecting to advanced consultative selling, virtual selling, winning major sales, account management, and sales management. Learn more about our suite of sales training programs. east

The Strategic Account Management Competency Model

Strategic Account Management Roles

As part of our Top Performance in Strategic Account Management research, we studied 32 competency areas and categorized them into this model to reveal the 6 roles played in strategic account management.

In this program, sellers learn the four things they need to do to succeed in strategic account management:

  1. Drive value: Proactively find opportunities to build value for buyers.
  2. Ask how, who, and what: Ask incisive questions that uncover buyer needs and reveal new opportunities.
  3. Plan: Establish an effective process for growing and protecting strategic accounts.
  4. Perform the 6 strategic account management roles: Learn the importance of each role and how to apply them.

Training Modalities

Onsite Instructor-Led Training

Onsite Instructor-Led Training

Virtual Sales Training

Virtual Instructor-Led Training

hybrid_sales_training

Hybrid Training

self-study_sales_training

Self-Study+

Experience Success Like Our Clients

Woodard & Curran grows strategic accounts by 110% year-over-year.

As Woodard & Curran grew and expanded its offerings, they faced the challenge of selling their full set of capabilities to their existing clients. To help establish a process for growing their existing accounts, they brought in RAIN Group.

RAIN Group assessed skills to identify professionals’ strengths and weaknesses, developed a customized Strategic Account Management program, developed custom tools, and reinforced training through online learning. Key metrics include:

  • 110% year-over-year growth in the named accounts where RAIN Group’s strategic account method was applied
  • Sales grew from $250,000 to $3.5 million in a single account

Click here to read the full case study. east

Select Clients

Woodard Curran
Medtronic
Hitachi
Toyota

Transform Your Team with Account Management Training

Learn how RAIN Group’s transformational approach to training and behavior change can help develop the key account management skills of your team.