Client Engagement Director

Position Title: Client Engagement Director

Location: Remote (U.S. Based)

Type of Role: Full-time

We are seeking a senior-level Client Engagement Director (CED) to lead large, complex client engagements and serve as a trusted advisor to executive stakeholders. This role requires exceptional client leadership, strategic thinking, and the ability to guide cross-functional teams to deliver measurable, high-impact results. The CED will drive engagement success from planning through execution while supporting account growth and long-term client partnerships.

Key Responsibilities

Client Leadership & Strategic Partnership

• Serve as the primary relationship leader for large, complex global client accounts, fostering executive-level trust and partnership.
• Align with client executives on strategic objectives, qualitative and quantitative success metrics, and overall engagement direction.
• Identify opportunities to expand client impact through renewals, additional scopes of work, and new business development.

Engagement Delivery & Results Management

• Lead the end-to-end execution of major client engagements, ensuring all deliverables are on time, on scope, and aligned with client expectations.
• Oversee and coordinate cross-functional engagement teams, including Lead Consultants, Facilitators, and Client Operations colleagues.
• Guide change management strategy, communications, and execution to support client transformation initiatives and evolving need.
• Proactively identify risks and challenges, implementing intelligent and agile solutions to maintain momentum and outcomes.

Facilitation, Coaching & Executive Communication

• Lead and facilitate client stakeholder discussions and presentations, and act as trusted advisor throughout the life of the engagement.
• Communicate with clarity and influence across all levels—from front-line participants to C‑suite executives.
• Represent RAIN Group’s methodologies, frameworks, and point of view with professionalism and confidence.

Operational Excellence & Commercial Performance

• Ensure rigorous management of timelines, milestones, and service level expectations.
• Drive internal alignment across engagement teams, maintaining visibility into project health and escalating issues appropriately.
• Support account development activities and partner with sales teams to penetrate, expand, and protect client accounts.

Qualifications

• Bachelor’s degree required, advanced degree preferred.
• Approximately 10+ years of experience in client management, consulting, sales enablement, or a related field with demonstrated success in planning and leading complex, high-value client engagements.
• High emotional intelligence with a demonstrated ability to navigate organizational dynamics, and build trust with stakeholders at all levels, including senior executives. Strong commercial acumen and experience supporting account development, renewals, and expansion strategies.
• Exceptional communication skills (written, verbal, presentation) with the ability to command a room and influence diverse audiences.
• Demonstrated ability to lead cross-functional teams and collaborate effectively with internal and external stakeholders.
• Strong project and program management capabilities with excellent attention to detail and the ability to manage multiple initiatives concurrently.
• Experience in planning, developing, or facilitating learning programs preferred.
• High level of comfort with technology, including Microsoft Office and CRM platforms; ability to learn new systems quickly.
• Ability to work in a fast-paced environment, adapt to change, navigate ambiguity, and maintain composure under pressure.

Compensation & Benefits

RAIN Group offers a competitive base salary and comprehensive benefits, including health, dental, and vision insurance, 401(k), as well as additional fringe benefits such as, FSA, Pet Insurance, etc.

To Apply

Please follow this link to apply.