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7 Steps to Turn Sales Calls into New Clients

blog author
Written by John Doerr
Co-Founder, RAIN Group

“If I could just get a meeting with my target prospects I am certain I could close five (or six or eight) out of every ten.”

How many of you think the same thing? You know that when you get in front of the prospect you can wow them. Every time a lead comes into the firm and you go on the sales meeting, it's a slam dunk. Made-in-the-shade. Can of corn. You know you'll get the gig.

Let's assume you set a meeting with someone you believe will be a good prospect. It's not from a referral – they neither know you nor have they heard of you beforehand. Thus there is no transferred trust as when you are referred in. It's also not from a client who's sought you out, thus there's no hot need. You targeted them, and you asked them for a meeting.

You secure the meeting and drive off to the prospect as confident as ever only to sit down across the table from a buyer with crossed arms asking, “Who are you again, and what are you trying to sell me?” You leave with a sinking feeling; you've wasted your time.

A cold meeting doesn’t have to end this way. You can have great success from cold call set meetings if you follow these steps:

  1. Target carefully:

    Before you ask anyone or try yourself to get meetings, be specific about with whom you want to talk. What titles? What industries? What buying influence? What geography? What companies? What budget? Unlike when you receive an incoming lead and you can't necessarily control any of this, when you reach out, you have the power, and the responsibility, to target as precisely as possible. If the person sitting across from you is the right profile, you have a chance. If they're not the right profile, all the skills in the world on your end won't yield a new client.

  2. Research your prospect:

    A little bit of knowledge is a good thing. A big bit of knowledge is powerful. To give yourself the best chance for a successful meeting, find out as much as you can about the prospect: his industry, his company, his needs, his focus. Everyone wants to know that you have taken the time to learn about what's going on in their world.

    Websites and other research mechanisms make it easy to research your prospect. There is no excuse not to be knowledgeable about the people sitting on the other side of the table.

  3. Adjust your expectations:

    All too often sales people go into a cold meeting expecting the ultimate—an immediate sale. If they do not get the sale from that first meeting, they consider the entire exercise a waste of time and effort. As a result, they do not plan to succeed over the long-term…and thus they fail.

    Know that before you set foot in the door your objective is to start the process of building trust and confidence. If you do it well, eventually the prospect will feel comfortable about picking you as his trusted advisor. If it happens in the first meeting…great, but more likely the outcome of the first meeting will be an initial connection and a scheduled next conversation.

  4. Articulate your value:

    What value can you offer to the prospect – not just once you start working with him – but right there in the meeting? Offer value during the sales process to show him what it will be like to do business with you. Can you offer some new insight into industry issues? Can you provide a quick snapshot assessment? Can you discuss what others in the field are doing to cope with his problems?

    Essentially, you want to be able to answer the question (before you leave your office and show up at the prospect's), “Why is meeting with me going to be worthwhile?”

  5. Establish rapport and a need set:

    Because you are an industry expert – inquisitive and incisive – you ask a series of questions and uncover a set of needs that you can solve. That's great, but if you don't in some way connect with the buyer it's likely they will look for a provider with whom they feel more ‘comfortable'.

    On the other hand, let's assume you connect with the prospect so closely that she says at the end of the meeting, “It feels like we were separated at birth!” Yet you establish no needs. Now you have a new friend, but no chance at a new client. In the cold meeting, a great outcome is to establish both a connection that you can build on over time and a need set that you can – when the situation is right – engage the prospect to solve.

  6. Set clear next steps:

    So you had your 30 minutes, or 45, or even more, with the prospect. What happens next? It may be a proposal, but more often than not a proposal is premature. Another possibility is a summary email confirming for the prospect what you understood as the key issues they face. Another option is to send a “discussion letter” which might include:

    • Your understanding of their situation

    • Your understanding of their needs

    • Your assessment of how you can help

    • Your suggestions on how to get started

    Whatever you do, clearly articulate what you believe to be a helpful next step. Then get agreement from the prospect that this is a good next step, set a time when the next step will take place, and deliver on whatever you might have promised the client.

  7. Follow-up:

    Since selling complex solutions can be a long process, think of the first meeting as just that, the first meeting. Assuming the prospect is a good eventual target for you, plan how you will stay top of mind with them after the meeting. Send the discussion letter. Send articles about their situation, news items, direct mail pieces, etc. It all adds up to creating a continuous positive impression of you and your firm. It is not unusual for the first sale to come as long as 12 months after your first introduction (though if you stay top of mind, you can speed that up).

In the end, cold meetings are in reality just as their name suggests: cold. Unlike the referral or lead that may come in ready to buy, the proactive outreach meeting usually starts at square one. It is your responsibility to heat it up through proper targeting, planning, and process management.

This doesn't necessarily sound like the most palatable proposition, but the gray cloud of cold meetings is truly lined with gold if you can turn those meetings first into relationships and eventually into clients. Why? You can influence, but you can't truly control, how many referrals you get. Most sales people can, however, set up as many meetings with their target base as can fit in their schedules. Learn to turn the cold meeting into a new client, and you will soon develop the Midas touch that turns cold to gold.

Last Updated March 19, 2018

Topics: Sales Conversations